Refund & Cancellation Policy for Alex Air Duct Cleaning
_Last updated: 2026-05-02_
At Alex Air Duct Cleaning, we are committed to providing top-notch air duct and HVAC cleaning services in Kansas City, KS, and surrounding areas such as Welborn, Argentine, Turner, and Nearman Hills. We understand that plans can change, and we strive to be as accommodating as possible. This Refund and Cancellation Policy outlines our procedures and guidelines for cancellations, refunds, and other related scenarios.
Cancellation Notice
To cancel a scheduled service, please notify us at least 48 hours in advance. Cancellations can be made by contacting our customer service team at [contact information] or through our online portal. Providing advance notice allows us to allocate resources efficiently and offer the time slot to other clients who may be waiting.
- 48-Hour Notice: Customers who provide at least 48 hours' notice for cancellation will not incur any charges, and a full refund will be issued if any prepayments were made.
- Less Than 48-Hour Notice: Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee amounting to 25% of the service charge. This fee helps cover the costs associated with the sudden change in schedule.
Partial Refunds
Partial refunds may be applicable in certain situations, such as:
- Incomplete Services: If a technical issue arises during service that prevents completion, a partial refund will be considered based on the work completed and any direct costs incurred by Alex Air Duct Cleaning.
- Prepaid Services: Should a client prepay for a package of services and decide to cancel part of the package, a prorated refund will be issued for the unused services.
Weather Delays
In Kansas City, KS, weather conditions can sometimes affect our ability to safely and effectively perform air duct cleaning services. In the case of severe weather conditions, such as heavy rain or snow, we prioritize the safety of both our clients and technicians.
- Rescheduling: If weather conditions prevent us from performing services on the scheduled day, we will reschedule at the earliest convenient time for the client, without any additional charges.
- Client Notification: We will inform clients as soon as possible about any weather-related delays through phone or email.
Unhappiness Guarantees
At Alex Air Duct Cleaning, client satisfaction is a priority. If you are dissatisfied with our services, please let us know immediately. We commit to addressing any issues promptly and effectively:
- Resolution Process: Our technicians will return to your property to address any concerns at no additional charge within 7 days of the original service date. This ensures that our clients receive the quality service they expect.
- Refunds for Unresolved Issues: If, after revisiting your concerns, you remain unsatisfied, we will consider issuing a partial or full refund, depending on the nature of the dissatisfaction and the work performed.
Contact Information
For cancellations, refunds, or to discuss any concerns, please contact our customer support team at:
- Phone: [phone number]
- Email: [email address]
Our team is available Monday through Friday, from 8:00 AM to 6:00 PM, to assist you with any inquiries.
Amendments to this Policy
Alex Air Duct Cleaning reserves the right to amend this Refund and Cancellation Policy at any time. Changes will be communicated through our website, and the "Last updated" date at the top of this policy will reflect the date of the most recent changes. We encourage clients to review this policy periodically to remain informed about our procedures.
Thank you for choosing Alex Air Duct Cleaning. We value your business and are dedicated to providing you with the highest quality service in Kansas City, KS, and surrounding areas.